Refund policy

Change-of-Mind Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a change-of-mind return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, contact us at returns@sitcozybarstools.com.au with your order number and details of the item you wish to return.

We will provide instructions for returning your item. Return shipping costs for change-of-mind returns are the responsibility of the customer.

Items sent back to us without first requesting a return will not be accepted. We do not accept returns delivered in person to our depots, offices or warehouse facilities.

Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards.

Damages and Issues

Please inspect your order upon receipt and contact us promptly if your item is defective, damaged or you have received the wrong item. Please provide your order number and, where possible, photographs of the item and packaging so that we can assess the issue and arrange the appropriate remedy.

If your product is faulty, damaged, does not match its description or otherwise fails to meet an applicable consumer guarantee, we will provide the remedy required under the Australian Consumer Law.

Nothing in this policy limits or excludes your rights or remedies under the Australian Consumer Law. Those rights apply regardless of whether an item is within our 30-day change-of-mind return period.

Exchanges

For change-of-mind exchanges, the fastest way to receive a different product is generally to return the original item in accordance with this policy and place a new order for the replacement product.

Where a product is faulty, damaged or otherwise covered by the Australian Consumer Law, we will provide the applicable remedy.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

For approved refunds, the refund will be processed to your original payment method within 3–5 business days. Your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at returns@sitcozybarstools.com.au.