Returns/Exchanges

Damages & Transit Issues

Please inspect your package upon delivery. If you notice any visible damage to the outer packaging, make a note of it with the courier if possible.

If your item arrives damaged or defective, please contact us within 48 hours at returns@sitcozybarstools.com.au with your order number and clear photos of both the damaged product and its packaging. We will immediately arrange a replacement, repair, or full refund at no extra cost to you.

Order Cancellations

We process orders quickly to ensure fast dispatch times. If you need to cancel your order, please contact us immediately at orders@sitcozybarstools.com.au.

• Before Dispatch: If your order has not yet been processed with our supplier, we will cancel it and issue a full refund.

• After Dispatch: If your order has already shipped, it cannot be canceled. You may return the item upon arrival in accordance with our return policy (return shipping costs will apply).

Refunds & Exchanges

Approved refunds will be processed back to your original payment method within 3 to 5 business days. Return shipping for change-of-mind purchases is the responsibility of the customer, and items must be returned in their original packaging and unused condition.